NOC Support Administrator

NOC Support Administrator

Hybrid or Remote

Why you?

The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers as a part of the Global Support practice.

• Network Operations Center (NOC) support in a 24x7 environment
• Monitor application performance and system alerts using various monitoring tools
• Respond to incidents and escalate issues according to established protocols
• Trigger operational procedures for various types of production incidents
• Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
• Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
• Coordinate, analyze, design, implement and administer solutions as per needs
• Recommend best practices for improvements to current operational processes
• Configure and maintain servers at database and Infrastructure level
• Troubleshoot operational problems
• Administer proactive database and infrastructure daily checks
• Communicate status and planning activities to customers and other team members
• Participate in the team’s rotational shift pattern and on-call coverage rotation plan
• Learn different database technologies and provide support

• A minimum of 2 years of experience in a similar role
• Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
• GCP background experience operating in a Linux environment
• Familiarity with Windows, Linux and Network administration concepts
• Ability to handle stressful situations with a level headed approach
• Excellent English communication skills including verbal and writing skills
• Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
• A curious mindset with the tenacity to fully diagnose why something went wrong
• SQL Server knowledge is an asset
• Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
• Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies.
• Relevant courses and certifications (MCSE, CCNA)

• Love your career: Competitive total rewards package with excellent take home salaries, shifted work time bonus (if applicable) and an annual bonus plan!
• Love your development: Hone your skills or learn new ones with an annual training allowance; 2 paid professional development days, attend conferences, become certified, whatever you like!
• Love your work/life balance:  3 weeks of paid time off and flexible working hours. All you need is a stable internet connection!
• Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and budget to personalize your work environment!  
• Love your community: Blog during work hours; take a day off and volunteer for your favorite charity.

Why Pythian

Pythian excels at helping businesses use their data and cloud to transform how they compete and win in this ever-changing environment by delivering advanced on-prem, hybrid, cloud and multi-cloud solutions to solve the toughest data challenges faster and better than anyone else. Founded and headquartered in Ottawa, Canada in 1997, Pythian now has more than 300 employees located around the globe with over 350 clients spanning industries from SaaS; media; gaming; financial services; e-commerce and more. Pythian is known for its technology-enabled data expertise covering everything from ETL to ML. We pride ourselves on our ability to deliver innovative solutions that meet the specific data goals of each client and have built meaningful partnerships with major cloud vendors AWS, Google and Microsoft. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy.

Disclaimer

For this job an equivalent combination of education and experience, which results in demonstrated ability to apply skills will also be considered.

The successful applicant will need to fulfill the requirements necessary to obtain a background check.

Accommodations are available upon request for candidates taking part in all aspects of the selection process.