Operations Manager

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Job Overview:

As an Operation Manager, you will be responsible for leading a team of operation specialists who would look after the overall class experience in the technology category. You will interact with Learners before and after the class in the Lounge chat. You will work with Guides to ensure every class successfully launches in Zoom and support the Guide and Learners throughout the class as a Teaching Assistant.

Job Responsibilities: 

• Assist guides and community session leaders to run enjoyable and interactive classes for older adults as the class's Teaching Assistant
• TA all technology classes and other key classes as our schedule requires
• Moderate classroom and other interactive spaces to ensure everyone is following our Community Guidelines
• Run class replays, guiding learners and answering their questions about the material
• Respond to technical and critical issues in the
• moment, ensuring successful learner experiences even in the case of challenges
• Draft and share class notes with learners
• Establish productive working relationships with guides, community leaders, and learners
• Create Support tickets for Learners who need additional help
• Manage the guide dashboard for new guides and help them launch and end classes
• Create response templates based on most frequently asked questions
• Manage the team of operation specialist
• Work with the Head of Community Operations to execute on experiments and projects that support company and team OKRs and goals
• This role will report directly to the Head of Community Operations

Mandatory Requirements:

• Should have worked in teaching, hospitality, or customer service background
• 5 - 8 Years of experience

Desired Requirements:

Should have specific experience or a deep personal interest in the technology category

Qualities: 

• Excellent verbal and written communication skills
• Comfortable communicating on video, audio, and in written channels
• Multi-tasking and quick decision maker
• Meet deadlines and thrive in a fast-paced environment.
• Good Cheerleader

Eligibility Criteria: 

Bachelor's degree

What's for the Candidate:

As per market standard

Job Location: Remote/Hybrid/In-Office

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