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Payments Operations Officer / Executive

icon building Company : Ace Money Transfer
icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Number of Applicants

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Job Description - Payments Operations Officer / Executive


About Us:

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.

Position Title: Payments Operations Officer

Position Summary

The Payments Operations Officer / Executive supports the smooth and efficient execution of daily business operations. This role is ideal for fresh graduates or early-career professionals who are organized, proactive, and eager to build a career in operations within a fast-paced environment. The position involves cross-department coordination, customer issue resolution, and operational support to enhance overall service quality and efficiency.

Duties & Job Responsibilities:
  • Develop and maintain strong product knowledge to effectively support Operations and Customer Support teams.
  • Coordinate with internal departments to ensure smooth operational workflows and timely issue resolution.
  • Liaise with the Fraud Department to report and follow up on potentially fraudulent activities.
  • Keep the supervisor informed of operational issues, risks, and improvement opportunities.
  • Support interdepartmental coordination to resolve customer complaints efficiently.
  • Respond to customer and internal complaint-related emails in a timely and professional manner.
  • Provide operational backup support to team members when required.
  • Assist in conducting quality assurance surveys and updating reports accordingly.
  • Coordinate with Operations Team Leads to help identify and resolve operational gaps and improve efficiencies.
  • Escalate operational and customer-related issues appropriately and ensure proper follow-up for resolution.

Requirements:
  • Education: Bachelor’s degree in Business Administration, Management, or a related field.
  • Experience:
    • Fresh graduates are encouraged to apply.
    • Up to 1 year of relevant experience will be considered an advantage.

Core Competencies
  • Good verbal and written communication skills.
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Basic understanding of Fintech / Banking terminology (preferred).
  • Strong adaptability in a dynamic work environment.
  • Problem-solving mindset with attention to detail.
  • Basic analytical and reporting skills.

ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile

 
Original job Payments Operations Officer / Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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