This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Engineer - Linux, SQL based in India.
This is an excellent opportunity for a technical support professional who enjoys solving complex production issues and ensuring the reliability of mission-critical applications. In this role, you will provide high-quality product support while collaborating with cross-functional teams to deliver exceptional service to global customers. You will work in a fast-paced environment where troubleshooting, service improvement, and customer communication are equally important. The position offers exposure to a broad range of enterprise technologies, making it ideal for candidates looking to expand their expertise in production support, Linux environments, and database technologies while working remotely.
Accountabilities:
- Provide technical support for mission-critical applications, ensuring timely diagnosis and resolution of production issues.
- Investigate, troubleshoot, and resolve incidents involving Linux, SQL, and related enterprise technologies while maintaining high service standards.
- Monitor application performance and proactively identify opportunities to improve service reliability and operational efficiency.
- Produce and maintain accurate service documentation, incident records, knowledge base articles, and operational procedures.
- Collaborate with development, infrastructure, and client-facing teams to resolve complex technical issues and implement permanent solutions.
- Contribute to Service Improvement Plans by identifying recurring issues and recommending preventive actions.
- Utilize incident and call management systems to track, prioritize, escalate, and resolve support requests in accordance with SLAs.
- Communicate effectively with customers and stakeholders, providing regular updates throughout the incident lifecycle.
- Participate in rotational support aligned with Jamaican business hours while ensuring high levels of customer satisfaction.
Requirements:
- 2–5 years of experience in application or product support within enterprise IT environments.
- Strong working knowledge of Linux/UNIX operating systems and SQL for troubleshooting and database analysis.
- Excellent verbal and written English communication skills with strong customer-facing abilities.
- ITIL v3 Foundation certification or equivalent understanding of IT service management principles.
- Experience supporting mission-critical production applications and maintaining service documentation.
- Familiarity with incident management and call tracking systems.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to manage multiple priorities.
- Excellent interpersonal skills and the ability to collaborate effectively across technical and business teams.
- Exposure to technologies such as Windows, Solaris, Java, Oracle, .NET, JavaScript, HTML, Docker, ActiveMQ, Uniface, Ensemble, or JetNexus is considered an advantage.
- Willingness to work remotely during Jamaican working hours (7:30 PM – 4:00 AM IST).
Benefits:
- Fully remote work opportunity.
- Exposure to global enterprise customers and mission-critical technology environments.
- Opportunity to work with a wide range of modern infrastructure, application, and database technologies.
- Collaborative and supportive technical environment focused on continuous improvement.
- Professional development through hands-on experience with enterprise support operations and IT service management.
- Career growth opportunities within an international technology organization.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Your email job alert is now active!
