Program Coordinator

Skyborne Airline Academy is one of the most respected and trusted global commercial pilot training academies in the industry. Skyborne delivers airline pilots, and have achieved this by radically redefining every aspect of airline pilot training, from a unique educational approach in ground school, to world-class facilities, a modern fleet of aircraft and flight simulators, and an enviable instructional team. Skyborne is fully committed to developing a dynamic, engaging and welcoming environment for the next generation of airline pilots.

The Sales Executive (Flight Training Advisor) is responsible for developing sales strategies and achieving revenue targets across various service and product channels in accordance with Skyborne’s budget and 5 year plan; including but not limited to enrolments across the IndiGo Cade, Self-Sponsored CPL programme and Skyworx Distance Learning CPL Theory programme. Management of inbound sales enquiries; written, telephone, face-to-face and those generated through social media platforms. Informative, professional communication skills, delivering against agreed KPI targets. Nurturing trusted relationships with potential trainees and their sponsors accordingly.

Management of the pipeline and enrolment process, including contractual requirements. Working closely with Recruitment and Marketing senior management personnel to ensure a dynamic sales strategy and efficient selection and course enrolment process.

1. Key Relationships:

1. Regional Director – Asia Pacific
2. Group Head of Airline Business
3. Recruitment Manager
4. Head of Marketing
5. Head of Finance - USA
6. Key Responsibilities and Accountabilities:
7. Recognising and developing key channels to market to achieve sales objectives.
8. Responding to all inbound enquiries, across all B2C campaigns, with a strong focus on delivering exceptional customer service.
9. Primary point of contact for all trainees through the enrolment process.
10. Responsible for relevant contract issuance across all programmes.
11. Collation of required enrolment paperwork to meet regulatory requirements.
12. Ensure first stage payments are received, requiring close liaison with Finance personnel.
13. Working closely with the company’s recruitment and marketing team, ensuring commercial objectives are achieved.
14. Ensuring that sales related key performance objectives are implemented and achieved through monthly KPI reporting.
15. Providing market feedback to assist with the development of individual products and programmes.

• Minimum high school standard of education. Bachelor’s degree preferred.
• Extensive sales experience.
• Aviation/airline experience highly desirable.
• Experience in developing sales strategies to meet budget revenue targets.
• Demonstrate high a level of customer service and focus.
• Outstanding communication and interpersonal skills, both written and verbal.
• Strong IT application skills, including Outlook, Word and Excel or Mac OS equivalent.
• Ability to concentrate and work in a fast-paced environment.
• Readily accepts changes and adjusts accordingly.
• Completer finisher and results orientated approach to achieving/exceeding targets.

1. Geographical Coverage:
2. Predominantly home based with some office-based activities in Gurgaon, India 
3. Key Performance Indicator:
4. Programme sales targets.
5. Market share growth.
6. Involvement in new programme development.
7. Pipeline management - conversion rates.
8. Timely responses to inbound enquiries.
9. Contract issuance within pre-agreed timelines across all programmes.
10. NPS targets.

Contract 

Salary: $800-$1000USD monthly

Immediate hire.