Program Manager

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Job Overview:

Looking for a Program Manager who is a team player and is extremely detail-oriented. They are someone with experience working in start-ups and have technical proficiency with over-the-top organizational and time management skills. They are adaptable and flexible to take up different tasks and are responsible for developing and engaging a community of instructors through various channels.

They are someone who can start immediately or have 30 days notice period

Job Responsibilities:

• Provide ongoing support to Guides to foster retention, guide satisfaction and a sense of belonging
• Observe online classes and provide feedback to Guides; recommend changes to the Guide team
• Quality control over class curriculums, including updating and reviewing content with Guides and the Product team
• Source and develop new class ideas from Guide community, learners, partners, and others; Collaborate with team to build and manage a pipeline of vetted ideas
• Establish and implement processes for more efficient operations and positive guide experience and quality classes; Collaborate with the company's global teams to ensure consistency
• Assist with capacity planning of Guides based on guide skills, location, partner, and business needs
• Collaborate on schedule planning and assist with scheduling as needed
• Manage the process for recruiting new Guide applicants and serve as the liaison with the HR team
• Assist with onboarding and training of new guides
• Responsively address and troubleshoot ticketed issues related to scheduling operations
• Provide support to other colleagues to balance work during high-flow periods

Mandatory Requirements:

• Should have handled community before
• 2 years of experience
• Must have worked in a tech startup

Preferred Requirements:

A passion for the education sphere in technology

Qualities:

• Extremely detail oriented
• Top organization and time management skills
• Adaptable and flexible

Eligibility Criteria:

• Strong written and verbal communication skills
• Technical proficiency with data tools like spreadsheets/tableau
• Bachelor's degree
• Experience of working in a start-up

What's for the Candidate:

As per market standard & experience

Job Location: Remote/Hybrid/In-Office

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