Publishing Operations Value Stream Quality Analyst

• Collaborate with operational and process management teams to collect, analyze, and interpret value stream data that supports productivity improvements, cost optimization, and operational efficiency initiatives.


• Develop, maintain, and enhance reports, dashboards, and performance metrics to provide actionable insights across publishing operations.


• Support Value Stream Mapping and Kaizen initiatives by identifying current-state performance, conducting root cause analyses, and tracking post-implementation outcomes.


• Identify trends, patterns, and anomalies within operational data to recommend improvements and drive evidence-based decision-making.


• Design intuitive visual representations of complex datasets to facilitate understanding among stakeholders and support strategic initiatives.


• Communicate analytical findings and recommendations clearly to cross-functional teams and leadership stakeholders.


• Configure and maintain workflow templates and system processes to support standardized and optimized operational practices.


• Manage user onboarding activities for publishing systems, including account setup, training delivery, and documentation access.


• Conduct user acceptance testing (UAT) for publishing platforms and document findings, issues, and recommendations through structured ticketing processes.


• Assess the impact of system enhancements on existing processes and support organizational adoption through process communications and knowledge-sharing initiatives.


• Identify and implement new workflow data fields that enhance reporting capabilities and support deeper value stream analysis.

Requirements

• Certification in Lean Six Sigma (Green Belt or Black Belt) is required.


• Demonstrated experience leading or participating in Lean, Six Sigma, process improvement, or operational excellence projects.


• Strong analytical capabilities with proven experience collecting, organizing, analyzing, and interpreting large datasets with a high degree of accuracy.


• Experience creating reports, dashboards, and visual data presentations to support business decision-making.


• Proficiency with Microsoft Office 365 applications and data analysis tools.


• Strong problem-solving mindset with the ability to identify trends, patterns, and root causes in complex operational environments.


• Experience with workflow management systems, process mapping methodologies, and user acceptance testing activities is highly desirable.


• Excellent communication, interpersonal, and stakeholder management skills with the ability to influence and collaborate across multiple teams.


• Strong organizational and prioritization abilities, with the flexibility to adapt to evolving business needs.


• Ability to work independently while maintaining exceptional attention to detail and delivering high-quality outcomes.


• A strong interest in publishing operations, process transformation, and continuous improvement methodologies will be highly valued.


• Submission of a cover letter is encouraged, as it provides additional insights into your motivation and alignment with the role.

Benefits

• Hybrid working model offering flexibility and a balanced work environment.


• Opportunity to contribute to global publishing operations and knowledge-sharing initiatives.


• Exposure to large-scale operational excellence, process improvement, and digital transformation projects.


• Collaborative and inclusive culture that values diversity, innovation, and continuous learning.


• Professional development opportunities, including exposure to advanced methodologies and cross-functional initiatives.


• Supportive environment that encourages autonomy, ownership, and career growth.


• Opportunity to work within an internationally recognized organization committed to advancing education and research worldwide.