Receptionist for New Client Team - Mumbai

Dalal & Mehta Immigration Law Firm | Virtual Firm Based in New Jersey

Are you a polished professional with a warm, client-focused approach? Dalal & Mehta Immigration Law Firm is seeking a Receptionist to join our team. This position is the first touchpoint for our clients—ensuring every call and email reflects the care, professionalism, and excellence of our firm.

Dalal & Mehta is a trusted immigration law firm that represents clients across the United States and internationally. We pride ourselves on providing compassionate, high-quality legal representation while maintaining a client experience rooted in professionalism, clarity, and respect.

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  Greet clients warmly via phone and email, ensuring a professional and compassionate first impression.

  
  


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  Manage a high volume of inbound and outbound calls (40–50+ per day) with efficiency, accuracy, and professionalism.

  
  


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  Schedule appointments, consultations, and meetings for potential clients with the Intake team or Case Specialist.

  
  


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  Route calls for existing clients directly to the Production team.

  
  


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  Maintain and update client records in our case management system (Lawmatics).

  
  


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  Follow strict adherence to our established call and communication scripts.

  
  


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  Provide administrative support to ensure smooth day-to-day operations of the PNC team.

  
  


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  Serve as a bridge between clients and attorneys, ensuring communication is clear, respectful, and timely.

  
  


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  Complete other administrative tasks as needed.

  
  


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  Conduct follow-up calls as part of client relationship management.

  
  

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  Strong English and Hindi speaking skills (additional languages like Gujarati or Spanish a plus).

  
  


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  Proven experience handling high call volumes in a receptionist or client-facing role.

  
  


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  Demonstrated experience with inbound and outbound call management.

  
  


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  Professional communication style and ability to manage sensitive matters.

  
  


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  Proper work setup: quiet, distraction-free environment (no background noise such as traffic or honking), strong and reliable internet connection, noise-cancellation headphones, and a high-performing laptop/desktop. All technical requirements will be reviewed and verified before hiring.

  
  


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  Ability to multitask, stay organized, and follow established processes consistently.

  
  

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  Be part of a mission-driven firm that truly makes an impact in people’s lives.

  
  


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  Supportive team environment with opportunities to learn and grow.

  
  


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  Competitive salary commensurate with experience.

  
  


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  Flexibility to work remotely with professional expectations in place.