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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Relationship Management Specialist in India.
This role is a client-facing customer success position focused on building strong, long-term relationships with enterprise customers using a leading learning technology platform. You will act as a trusted advisor, guiding clients through onboarding, adoption, and expansion of digital learning solutions to ensure they achieve maximum value from the platform. The position requires close collaboration with senior stakeholders, including learning managers and executive leadership, to align product capabilities with business and L&D objectives. You will combine technical understanding with consultative expertise to support integrations, improve product usage, and drive customer satisfaction. This is a high-impact role where you will manage multiple accounts simultaneously while identifying opportunities for growth and deeper engagement. You will also contribute to continuous improvement by sharing customer insights with internal product and engineering teams.
Accountabilities:
- Manage and grow relationships with enterprise customers, ensuring high levels of satisfaction and long-term engagement.
- Act as a trusted advisor, understanding customer learning and development goals and aligning platform capabilities accordingly.
- Support product adoption by guiding clients through implementation, onboarding, and ongoing usage optimization.
- Deliver strategic business reviews, product demonstrations, training sessions, and best-practice workshops.
- Collaborate with technical teams to support integrations, API use cases, and platform troubleshooting.
- Identify upsell and cross-sell opportunities by understanding customer needs and maturity levels.
- Gather customer feedback and work with internal teams to improve product features and user experience.
- Manage multiple client accounts simultaneously while ensuring timely communication and issue resolution.
Requirements:
- 7–10 years of experience in customer success, account management, or solution consulting within SaaS, learning technologies, or enterprise software environments.
- Strong understanding of customer engagement, learning management systems (LMS), or L&D program administration is highly preferred.
- Technical aptitude with ability to understand APIs, integrations, and platform architecture at a functional level.
- Proven experience in managing enterprise client relationships and driving adoption, renewals, and expansion.
- Strong communication, presentation, and stakeholder management skills, including engagement with senior leadership.
- Ability to translate complex technical and functional concepts into clear business value.
- Strong problem-solving mindset with ability to manage multiple priorities in a fast-paced environment.
- Bachelor’s or Master’s degree in Business, Engineering, or related field.
Benefits:
- Opportunity to work with a globally recognized leader in digital experience and learning technologies.
- Remote-friendly hybrid work environment with structured collaboration across global teams.
- Exposure to enterprise-scale customers and cutting-edge learning and AI-powered platforms.
- Strong career development opportunities in customer success, solution consulting, and product strategy.
- Continuous learning culture with feedback-driven performance development.
- Inclusive and innovative workplace focused on growth, creativity, and impact.
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