Sales Operation Support Specialist

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

About the Role:

We are seeking a highly organized and detail-oriented Sales Operation Support Specialist with proven experience in tender processes and Workplace Technology Solutions (WTS) to join our dynamic sales team. This role plays a critical function in enabling sales productivity by supporting administrative processes, managing tender documentation, coordinating cross-functional stakeholders, and ensuring smooth execution of sales operations.

Key Responsibilities:

• Tender & Bid Management:
• Coordinate and manage the end-to-end tender process including RFIs, RFPs, and RFQs.
• Work closely with sales, legal, pricing, and technical teams to develop and submit compliant, competitive, and compelling proposals.
• Maintain a library of standard tender responses and documentation for future use.
• Ensure all deadlines are met with high-quality, accurate submissions.
• Sales Operations Support:
• Provide administrative and operational support to the sales team to streamline workflow and improve efficiency.
• Assist in maintaining CRM data integrity, tracking sales activities, and generating regular reports and dashboards.
• Support the order-to-cash process including quote preparation, contract management, and sales documentation.
• Workplace Technology Solutions Coordination:
• Work with solution architects and product managers to support the configuration and documentation of workplace technology offerings such as AV, collaboration tools, IoT, smart office solutions, etc.
• Ensure proposals align with customer requirements and the company’s technology roadmap.
• Maintain an up-to-date understanding of WTS portfolio and key differentiators.
• Cross-functional Collaboration:
• Liaise with procurement, finance, legal, and technical teams to ensure a unified approach to sales opportunities and bids.
• Monitor and manage communication between internal stakeholders and clients during the sales cycle.

• 2+ years of experience in a Sales Support, Sales Operations and Bid/Tender Management role.
• Strong understanding of Workplace Technology Solutions (e.g., smart workplace tools, collaboration platforms, AV/IT solutions).
• Proven experience managing complex tenders in the public or private sectors.
• Proficiency with CRM platforms, MS Office Suite and document collaboration tools.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities under tight deadlines.
• Strong written and verbal communication skills.
• Able to commit Singapore time zone as this role would be supporting sales operations in Singapore

Why Join us

• Opportunities to work on regional projects with global brands.
• Exposure to multinational clients, cross-border teams, and cutting-edge technology.
• Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.
• Team-oriented culture that encourages collaboration and continuous learning.
• Involved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.
• A booming industry with the rise of hybrid workspaces and smart office solutions.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.