Senior Java/Oracle Support Engineer

About the role

Brainsquare India is looking for a Senior Java/Oracle Support Engineer to lead our enterprise application-support track. In this hands-on leadership role you will coordinate day-to-day 2nd-line support, mentor a small team, and drive technical improvements. Roughly 75 % of your time will focus on production-support activities (incident handling, RCA, process improvement), while the remaining 25 % is allocated to small-scale Java & PL/SQL development or enhancement work.

Your main tasks

• Lead 2nd-line ticket queues, SLA compliance, shift scheduling, and escalations.

• Mentor junior engineers and review root-cause analyses.

• Deliver hands-on resolutions, Java/PLSQL bug fixes, and performance tuning.

• Liaise with 3rd-line development, infrastructure, and business stakeholders.

• Drive automation, monitoring improvements, and knowledge-base expansion.

• Maintain support documentation and onboard new team members.

What we are looking for in you

• 5 + years in Java/Oracle application support, including team guidance.

• Proven depth in Oracle PL/SQL, SQL tuning, Java support & troubleshooting.

• Experience leading or mentoring support staff and handling escalations.

• Familiarity with ITIL processes and tools (Jira, ServiceNow, Confluence, monitoring).

• Comfortable working in rotational shifts and flexible availability for support.

• Strong English communication; capable of stakeholder management across time-zones.

Nice to have

• Background in large-scale logistics or supply-chain solutions.

• Automation / scripting (Shell, Python) and CI/CD exposure.

• Experience introducing support KPIs and continuous-improvement initiatives.

What we offer to employees

At Brainsquare, we believe in building meaningful partnerships. As an employee, you can count on:

• Lead-level ownership within a mission-critical support track.

• Opportunity to shape team processes and mentor engineers.

• Competitive salary, permanent contract, and hybrid work model.

• International exposure and potential business travel to Europe.

Why choose Brainsquare?

At Brainsquare we value partnership, openness, and continuous learning. Join us to lead high-impact support services and grow your career alongside a collaborative global team.