Senior Technical Support Engineer

Technical Support Engineer (Mid–Senior)

Location: India (Remote/Hybrid, Chennai area preferred)

Exabeam is the leader in behaviour intelligence for the agentic enterprise. As organisations deploy digital workers and confront machine-speed adversaries, Exabeam delivers flexible, industry-proven solutions for insider threat coverage of humans and agents and faster, more accurate threat detection, investigation, and response (TDIR). Learn more at www.exabeam.com. 

Exabeam: Stop Insider Threats. Human or AI.

Job Summary

We are looking for a mid–senior level Technical Support Engineer to support high‑value enterprise customers in India, working primarily with LogRhythm SIEM. This is a customer‑facing role focused on resolving complex technical issues, owning cases end‑to‑end, and providing a high standard of technical engagement.

The role also offers opportunities to broaden experience by supporting regional customers across Exabeam’s full product set.

Key Responsibilities

• Provide advanced technical troubleshooting for enterprise customers, owning support cases from investigation through to resolution.
• Act as a trusted technical contact for high‑value Indian customers, delivering clear communication and regular updates.
• Diagnose and resolve issues across network communications, Linux, Windows Server, and SQL‑based environments.
• Analyse logs, configurations, and system behaviour to identify root causes and recommend effective solutions or workarounds.
• Escalate complex issues to senior engineers or Engineering teams with clear summaries and supporting technical evidence.
• Collaborate with regional and global support teams to ensure consistent, high‑quality customer outcomes.
• Contribute to internal knowledge articles, troubleshooting guides, and best practices.

Required Skills & Experience

• Experience in a Technical Support Engineer / Customer Support Engineer role supporting enterprise software.
• Strong troubleshooting skills and a structured, methodical approach to problem‑solving.
• Solid understanding of networking fundamentals (TCP/IP, DNS, firewalls, proxies).
• Hands‑on experience supporting Linux and Windows Server environments.
• Working knowledge of SQL, including querying and basic troubleshooting.
• Excellent written and verbal communication skills.
• Ability to manage multiple issues in a ticket‑based support environment.

Desirable Experience

• Previous experience supporting LogRhythm SIEM in customer or production environments.
• Exposure to enterprise security platforms such as SIEM, UEBA, or log management solutions.
• Any experience with Elasticsearch or similar indexing/data platforms.
• Any previous Experience supporting cloud‑based or SaaS platforms on modern cloud infrastructure (e.g. AWS/Azure/GCP), including troubleshooting networking, access, logging, and operational issues in distributed, customer‑facing environments. (beneficial but not required).

Career Growth & Development

This role provides the opportunity to deepen expertise in enterprise security platforms, work closely with high‑value customers, and grow technical breadth across both on‑premise and SaaS environments. You’ll collaborate with experienced engineers globally and have clear paths for progression within a growing Support organisation.

Bring your Whole Self to Work!  

Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.   

Exabeam is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

Exabeam and LogRhythm have merged. You can learn more about our cybersecurity powerhouse here.