Service Desk Engineer Executive

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Job Overview: 

As a Service Desk Engineer Executive, you will be responsible for providing technical support, diagnosing complex IT issues, and maintaining the overall health of IT systems. You will serve as the escalation point for the more complex issues that the service desk team encounters. 

What's for the Candidate:

1. Responsibility for solving advanced technical issues and managing IT incidents. 
2. Opportunities for leadership and mentoring junior service desk engineers. 
3. Exposure to enterprise-level IT systems and infrastructure.
4. Competitive salary and benefits package. 

Key Responsibilities: 

1. Provide second-level support to end users, troubleshooting software, hardware, and network-related issues. 
2. Resolve escalated tickets from junior service desk engineers. 
3. Configure and maintain user accounts, permissions, and settings in Active Directory and other system management tools. 
4. Collaborate with IT teams to ensure systems are secure and functioning properly. 
5. Document troubleshooting processes and develop standard operating procedures. 

Requirements: 

• Strong understanding of operating systems (Windows, Linux, Mac), networking concepts, and hardware troubleshooting. 
• Experience with ticketing systems and managing user accounts via Active Directory. 
• Familiarity with common IT security practices and troubleshooting methodologies. 
• Excellent problem-solving and customer service skills. 
• Bachelor's degree in computer science, IT, or a related field, with 2-3 years of experience in IT support or service desk roles.

Job Location: Remote/Hybrid/In-Office

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