Service Desk Engineer trainee

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Job Overview: 

As a Service Desk Trainee, you will gain structured training on IT support operations. You will assist in providing first-level technical support to users, managing hardware, software, and network-related issues, while learning to solve common IT challenges.

What's for the Candidate:

• Structured learning experience in IT support and service desk operations. 
• Exposure to real-world IT issues and troubleshooting methodologies. 
• Mentorship from senior engineers and support professionals.
• Opportunity to develop foundational IT knowledge and technical skills.

Key Responsibilities: 

• Respond to service desk tickets, troubleshooting software, hardware, and network problems. 
• Learn to prioritize and resolve common IT issues such as printer errors, connectivity problems, and software installation issues.
• Help with setting up workstations, laptops, and other peripherals.
• Assist in monitoring and managing basic network operations.
• Document incidents and resolutions in the service desk system and ensure user satisfaction with timely responses. 

Requirements: 

• Basic knowledge of operating systems (Windows, Mac OS) and common software. 
• Familiarity with networking concepts such as IP addressing, DNS, and DHCP. 
• Strong communication and customer service skills. 
• Eagerness to learn and develop technical problem-solving abilities. 
• A degree In progress in computer science, IT, or a related field.

Job Location: Remote/Hybrid/In-Office

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