ServiceNow Lead Engineer - Platform / Custom Apps / Integration

As a ServiceNow Lead Engineer, you will take ownership of the design, development, integration, and continuous improvement of ServiceNow platforms and custom applications. You will collaborate with cross-functional teams to understand business requirements, implement technical solutions, and ensure platform reliability, scalability, and performance.

• Develop and enhance ServiceNow applications focused on areas such as work order management, scheduling, dispatch, and enterprise workflows.


• Collaborate with stakeholders to identify business needs and translate them into effective ServiceNow platform solutions.


• Design and implement custom applications, integrations, and user experiences tailored to different audiences and operational requirements.


• Develop integrated logic and functional components using ServiceNow APIs and REST-based integrations.


• Configure and maintain ServiceNow capabilities including discovery, service mapping, certification management, Service Graph Connectors, and multi-source CMDB solutions.


• Improve CMDB accuracy by implementing CI identification rules, preventing duplicate configuration items, and optimizing discovery processes.


• Configure, manage, and maintain MID Servers while supporting enterprise ServiceNow environments.


• Extend discovery capabilities through custom infrastructure patterns and application patterns.


• Support service mapping initiatives, including advanced pattern configuration, migration between environments, and command-line-based troubleshooting.


• Partner with technical experts and business teams to resolve complex platform challenges and deliver high-quality solutions.

Requirements:

The ideal candidate is an experienced ServiceNow professional with strong platform development expertise, integration knowledge, and the ability to communicate effectively with technical and business stakeholders.

• Proven experience as a ServiceNow Lead Engineer specializing in Platform, Custom Applications, and Integrations.


• Strong understanding of ServiceNow development concepts and the ability to design and implement scalable platform solutions.


• Experience developing interfaces, custom applications, and Service Portals for different user groups.


• Hands-on experience with ServiceNow internal services, APIs, REST integrations, and enterprise application architectures.


• Knowledge of service-oriented and distributed application architectures, including web services, data access, persistence, and client/server models.


• Experience with ServiceNow Discovery, Service Mapping, CMDB, Service Graph Connectors, and related platform capabilities.


• Understanding of credential-based and credential-less discovery approaches.


• Experience configuring identification rules, multi-tier service discovery, and advanced Service Mapping patterns.


• Ability to work with MID Servers, migrate patterns across environments, and troubleshoot complex configurations.


• Strong analytical, problem-solving, and communication skills with the ability to collaborate across teams.

Benefits:

• Remote work flexibility with the opportunity to collaborate with global technology teams.


• A culture focused on innovation, collaboration, inclusion, and professional growth.


• Opportunities to work on complex enterprise transformation projects using leading ServiceNow technologies.


• Exposure to advanced platform solutions and large-scale customer environments.


• A supportive workplace that values employee development and continuous learning.


• Commitment to diversity, inclusion, and creating an environment where employees feel respected and empowered.