This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff ServiceNow Engineer (CAD, CSA) based in India.
This is a senior technical leadership role responsible for designing, governing, and delivering complex ServiceNow solutions across a large-scale enterprise environment. You will act as a hands-on expert and escalation point, shaping architecture decisions and ensuring engineering excellence across multiple ServiceNow modules. The role sits at the intersection of architecture, platform engineering, and delivery execution, with strong influence on long-term platform strategy. You will collaborate with global teams to build scalable, secure, and high-performing solutions used across critical business functions. This position requires deep technical expertise, strong problem-solving skills, and the ability to guide engineering standards at scale. You will also mentor engineers and contribute to continuous improvement of delivery practices, automation, and DevOps maturity. The environment is fast-paced, highly collaborative, and focused on innovation and operational excellence.
Accountabilities:
This role is responsible for leading the design, implementation, and governance of advanced ServiceNow solutions across enterprise environments, ensuring scalability, reliability, and alignment with architectural standards.
- Lead end-to-end technical design and implementation of complex ServiceNow solutions across ITSM, ITOM, ITAM, CSM, CMDB, and workflow automation modules.
- Act as a senior technical authority, providing guidance on architecture decisions, design trade-offs, and platform best practices.
- Design and oversee complex integrations using REST APIs, Integration Hub, web services, and enterprise integration patterns.
- Define and enforce engineering standards, coding guidelines, and automation best practices across teams.
- Review technical designs, user stories, and solution approaches for high-impact initiatives.
- Drive platform performance, scalability, and reliability improvements through advanced engineering practices.
- Provide hands-on support for critical incidents, escalations, and complex troubleshooting scenarios.
- Mentor engineers and contribute to strengthening overall technical capability within the organization.
- Collaborate with cross-functional teams including security, infrastructure, and compliance to ensure robust and compliant solutions.
- Contribute to CI/CD, SDLC, testing, and release process improvements for ServiceNow delivery.
Requirements:
The ideal candidate brings strong ServiceNow expertise, deep platform knowledge, and proven experience delivering complex enterprise-scale implementations.
- 7+ years of hands-on ServiceNow experience across multiple modules and enterprise implementations.
- Strong expertise in ServiceNow architecture, CMDB, data models, security (ACLs), and platform performance tuning.
- Proven experience designing and delivering complex integrations using REST APIs, Integration Hub, and enterprise systems.
- Strong knowledge of ITIL processes and their implementation within ServiceNow environments.
- Experience with SDLC, DevOps practices, CI/CD pipelines, source control, and automated testing frameworks.
- ServiceNow certifications such as CSA, CAD, and Integration Hub Specialist are strongly preferred.
- Strong analytical and problem-solving skills with the ability to work in ambiguous and complex environments.
- Experience working in large-scale, global, or enterprise ServiceNow ecosystems.
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Ability to lead technical discussions, guide teams, and influence engineering decisions across multiple streams.
Benefits:
- Competitive compensation aligned with experience and market standards
- Flexible remote work structure
- Opportunity to work on global-scale ServiceNow implementations
- Career growth in a highly advanced enterprise engineering environment
- Learning and certification support for ServiceNow and related technologies
- Exposure to cutting-edge automation, AIOps, and platform engineering practices
- Inclusive and collaborative global work culture
- Opportunities for mentorship, leadership development, and technical ownership.
Your email job alert is now active!
