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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager in India.
As a Technical Account Manager, you will serve as a strategic and trusted advisor for key enterprise accounts, ensuring customer success through proactive technical guidance and program management. You will lead cross-functional initiatives, coordinate complex technical projects, and facilitate alignment between technical and non-technical stakeholders. This role combines strategic insight with hands-on problem-solving, driving escalation resolution, adoption of best practices, and continuous improvement across customer engagements. You will influence decision-making at all levels, support customer implementations from ideation to post-launch, and help reduce operational and technical risks. Success in this position requires excellent communication, technical acumen, and the ability to balance customer needs with organizational priorities in a dynamic, global environment.
Accountabilities:
- Manage assigned enterprise accounts across APAC and EMEA, ensuring alignment with customer goals and organizational objectives.
- Lead program management activities, tracking product updates, support issues, development tasks, and overall account performance.
- Own escalations for high-profile issues, coordinating fixes, testing, root cause analysis, and risk mitigation strategies.
- Shepherd customer implementations through all project phases, from ideation to post-launch support and ongoing optimization.
- Maintain executive presence with customer stakeholders, internal teams, and decision-makers, influencing outcomes and building trust.
- Facilitate cross-functional collaboration and communication across technical and non-technical teams involved in projects, renewals, and expansion opportunities.
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
- Minimum 10 years of experience in customer-facing technical roles such as technical support, program/project management, sales engineering, or technical account management.
- Prior experience in the software industry and/or consulting is highly preferred.
- Strong verbal and written communication, organizational, and interpersonal skills.
- Experience managing complex customer solutions in production environments and guiding cross-functional teams.
- Technical proficiency with SQL, RESTful services, ETL, MDM solutions, and familiarity with public cloud providers or on-premises software hosting.
- Knowledge of Data Governance, Location Intelligence best practices, and project management methodologies.
- Confident in leading discussions with customers to drive proactive and preventive improvements.
- Willingness to travel domestically and internationally up to 10% of the year.
- Ability to work remotely with minimal supervision.
- Competitive compensation package.
- Flexible remote working arrangements with global collaboration.
- Opportunities for professional growth, training, and career development.
- Exposure to international enterprise accounts and cross-functional teams.
- Inclusive and diverse workplace culture that values individual perspectives.
Requirements:
Benefits:
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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