Technical Integration Manager

• Own the technical customer journey across implementation, launch, post-launch support, and optimization for enterprise API integrations.


• Work directly with enterprise customers to understand technical requirements, guide integrations, and remove obstacles to successful go-live.


• Support customers throughout technical discovery, onboarding, implementation, testing, deployment, and ongoing optimization.


• Troubleshoot complex integration issues and determine whether problems originate from the product, customer implementation, configuration, documentation, or other technical factors.


• Collaborate closely with Product and Engineering teams to investigate technical issues, communicate customer needs, and influence product improvements.


• Identify recurring customer challenges and translate them into clear, actionable feedback for internal technical and product teams.


• Help make technical onboarding, support, and integration processes more repeatable and scalable without compromising speed or customer trust.


• Provide clear technical explanations and guidance to engineers, product teams, account managers, and customer stakeholders.


• Manage technical relationships with enterprise customers and maintain strong communication throughout the customer lifecycle.


• Balance hands-on troubleshooting with strategic thinking around integration processes, customer experience, and scalability.


• Help establish and continuously improve the technical integration and support function across the APAC region.


• Determine when to resolve an issue directly, escalate it internally, challenge an approach, or recommend a product-level improvement.


• Contribute to a culture of ownership, continuous improvement, and practical execution in a rapidly evolving technology environment.

Requirements

• Strong professional experience working with APIs, technical integrations, and modern software products.


• Proven ability to own or support technical relationships with enterprise customers across implementation, launch, optimization, and ongoing support.


• Hands-on experience with technical customer onboarding, API implementation, troubleshooting, integration support, technical discovery, pre-sales, or post-sales engineering.


• Strong understanding of APIs and the ability to diagnose and communicate integration issues effectively.


• Ability to translate complex technical concepts into clear, practical explanations for both technical and non-technical stakeholders.


• Experience collaborating closely with engineering, product, account management, and customer teams.


• Strong analytical and problem-solving capabilities, with a structured approach to identifying the root cause of technical issues.


• Ability to distinguish between integration challenges, configuration issues, product gaps, documentation problems, and user misunderstandings.


• Strong judgment regarding when to troubleshoot independently, escalate an issue, challenge assumptions, or involve Product and Engineering.


• Excellent customer-facing communication and relationship-management skills.


• High level of ownership, adaptability, and autonomy, with the ability to work effectively in a fast-paced, low-process environment.


• Comfortable building structure and scalable processes while remaining hands-on and close to the technical work.


• Ability to work effectively with customers and distributed teams across APAC and international time zones.


• Experience in travel technology, hospitality technology, fintech, SaaS, or another API-driven environment is advantageous.

Benefits

• Fully remote position for candidates based in India.


• Opportunity to work with enterprise customers across the APAC region and on complex API integrations.


• Significant ownership over the technical customer lifecycle, from implementation through optimization.


• Direct exposure to Product and Engineering teams, with meaningful influence over product improvements and technical processes.


• Opportunity to help build and shape a regional technical integration function from the ground up.


• Hands-on experience with modern REST APIs, developer tooling, and scalable technology infrastructure.


• Fast-moving, high-trust working environment with significant autonomy and limited bureaucracy.


• Opportunity to work on technology supporting major global businesses and large-scale travel ecosystems.


• Exposure to emerging AI-driven applications and the evolving future of digital travel infrastructure.


• International and distributed team environment with opportunities for cross-functional collaboration.


• Strong opportunity for professional growth through a broad role spanning technical delivery, customer success, product influence, and commercial visibility.