Rental Supervisor

Role Summary

The Rental Supervisor – Front End is
responsible for ensuring a seamless customer experience at the hub across
vehicle pick -up, drop -off, and day -to -day front -end rental operations. The role
owns customer handling, documentation, payment reconciliation, and coordination
with internal teams to ensure high service levels, strong process adherence,
and smooth fleet handovers.

Key Responsibilities

·       Manage all customer -facing
operations at the hub, including vehicle pick -up, drop -off, handover, and
return processes.

·       Ensure a smooth and
professional rider onboarding experience, including KYC verification,
contract execution, and customer briefing.

·       Maintain accurate
customer records, rental documentation, and transaction logs in line with
company processes.

·       Handle payment
collections, outstanding settlement follow -ups, and reconciliation at the
time of vehicle return.

·       Coordinate with the
warehouse, service, and risk teams to ensure vehicle readiness and timely service
delivery.

·       Monitor compliance with
front -end SOPs and ensure that all customer interactions are handled as per defined service
standards.

·       Take customer feedback
and assess the key customer pain points regarding the rental and other services

·       Track and report key
operational metrics such as on -time delivery, turnaround time, pending
payments, customer issues, and handover quality.

·       Support implementation of process
improvements to enhance customer experience and operational efficiency

·       Perform other duties
and operational tasks as assigned to support changing business requirements and
ensure smooth day -to -day operations.

Requirements

Requirements

• Graduate in any discipline.
  
• Experience in working in the two wheeler
  / four wheeler industry (preferably in sales)
  
• Strong customer handling and
  communication skills especially in taking feedback and handling high
  stress situations such as customer disputes.
  
• Good coordination and problem -solving
  abilities.
  
• Collaborative mindset, team work and
  strong interpersonal skills
  
• Continuous learning mindset
  
• Knows how to ride a motorcycle
  
• Languages known: English, Hindi, Kannada
  (preferable)
  
• Proficient in MS Excel and basic
  operational reporting.