Reservation Associate

Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.

Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

A Reservation Associate is responsible for managing reservations and ensuring a seamless booking experience for guests. They serve as the primary point of contact for inquiries, bookings, and related services.

Key Responsibilities:

1. Booking Management: Handle room or service reservations via phone, email, or online platforms.
2. Guest Assistance: Respond promptly to inquiries, provide information about availability, rates, and packages, and address guest concerns or requests.
3. System Updates: Input and update reservations in the system, ensuring accuracy in guest details and booking preferences.
4. Coordination: Communicate special requests to relevant departments (e.g., housekeeping, front desk).
5. Upselling: Promote additional services, upgrades, or offers to enhance the guest experience.
6. Reporting: Maintain records of reservations and prepare daily or periodic occupancy reports.

Skills Required:

• Strong communication and interpersonal skills
• Knowledge of reservation software (e.g., Opera, Amadeus)
• Attention to detail and organizational abilities
• Customer service orientation

A Reservation Associate plays a vital role in ensuring guest satisfaction from the moment of booking.

Educational Background:

• High school diploma or equivalent (minimum requirement).
• A degree or diploma in hospitality management, business administration, or a related field is preferred.