Reservation Associate

JOB PURPOSE

• Maximize room bookings by delivering a pleasant and efficient reservations service.
• Ensure that reservations are dealt with effectively, while maximizing revenue.

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• Liaises with Sales & Marketing Team and Front Office Team in day to day operations
• KEY OPERATIONAL RESPONSIBILITIES

Financial

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational

• Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
• Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
• Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
• Responsible for ensuring that all reservation filing and correspondence is carried out daily. 
• Perform all the duties that are common and any other duties assigned by the Reservations Manager/Asst Manager/Team Leader.

Business plan /Analysis

• Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events

Team Management

• Work with internal/external representatives from different functions for executing the reservations.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.

General Duty

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Be ready and responsible for any job, which may be assigned by the Management