Reservation Manager

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Role Description:

As a Hotel Room Reservation Operator, you would be responsible for handling incoming calls, emails, or online inquiries related to hotel bookings 

RESPONSIBILITIES

Reservation Management: 

• Process and confirm room bookings via phone, email, or online platforms. 
• Modify or cancel reservations as requested by guests. 
• Check room availability and provide options based on customer preferences

Customer Service: 

• Provide information about hotel services, amenities, and pricing. 
• Answer guest inquiries and resolve issues professionally. 
• Assist with special requests (e.g., early check-in, late check-out, room upgrades)

Job Location: Malad East, Mumbai

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