Reservation Manager

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​

Join us and become a Heartist®.

Join our team as a Reservation Manager in the vibrant city of Mysuru, India! We're seeking an organized and customer-focused professional to lead our reservations department and ensure a seamless booking experience for our guests.

• Oversee and manage all aspects of the hotel's reservation system
• Lead and train the reservations team to maintain high standards of customer service
• Collaborate with sales, front desk, and revenue management teams to optimize occupancy and revenue
• Handle complex booking requests and resolve customer inquiries efficiently
• Implement and maintain reservation policies and procedures
• Monitor and analyze reservation trends to support strategic decision-making
• Ensure accurate and up-to-date information in the property management system
• Coordinate with online travel agencies and other booking channels
• Manage group bookings and corporate accounts
• Generate regular reports on reservation statistics and performance metrics

• Proven experience in hotel reservations or front office management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Customer-first mindset with a commitment to providing exceptional service
• Proficiency in hospitality management software and booking systems
• Knowledge of revenue management principles and practices
• Ability to multitask and prioritize in a fast-paced environment
• Strong analytical and problem-solving skills
• Bachelor's degree in Hospitality Management or related field (preferred)
• Familiarity with the local tourism industry and attractions in Mysuru (preferred)
• Multilingual skills, particularly in languages common among our guest demographics (preferred)