Reservation support executive

Company : Mytravaly Worldwide Travel Technology

Job Type : Full Time

Dibrugarh, Assam

Number of Applicants

:

000+

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Job Description - Reservation support executive

Reservation Management: Handle the entire lifecycle of hotel bookings with accuracy and speed, including creation, modification, cancellation, and processing refunds.
Customer & Hotel Communication: Serve as the primary point of contact for travelers and hotel partners, providing clear and concise communication via phone, email, and chat (e.g., WhatsApp).
Coordination & Confirmation: Liaise seamlessly with hotels to confirm availability, verify special requests, and ensure all specific guest needs are accurately communicated and met.
Issue Resolution: Identify, troubleshoot, and resolve complex booking -related issues and payment discrepancies, maintaining a calm and professional demeanor under pressure.
System Usage & Data Integrity: Proficiently use our booking systems and CRM tools to process reservations, update records, and ensure stringent attention to detail to avoid errors in dates, payments, or guest information.
Escalation Handling: Politely and effectively handle escalated customer issues, ensuring every interaction concludes with a supportive and professional resolution.
Process Adherence: Be disciplined and dependable in following MyTravaly’s standard operating procedures (SOPs) and actively participate in training to quickly master new processes and product updates.

Requirements

Exceptional Communication: Strong verbal and written communication skills with the ability to convey complex information clearly and empathetically.
Problem -Solving: Proven ability to quickly and accurately diagnose and solve transactional or logistical issues related to travel bookings.
Pressure Management: Capacity to remain calm, focused, and positive while managing high volumes of inquiries and time -sensitive tasks.
Detail -Oriented: Acute attention to detail is mandatory to prevent errors in booking data (dates, room types, personal details, payments).
Technical Comfort: Comfortable using digital support channels (email, chat) and internal reservation/CRM software.
Mindset: Self -disciplined, accountable, reliable, and possessing a genuine passion for providing excellent customer service.

Original job Reservation support executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Mytravaly Worldwide Travel Technology

Unlock up to 60% off on hotels, resorts, and homestays with MyTravaly Official. Discover ideal accommodations and save on your next getaway.

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