Job Title: Reservationist & Guest Relationship Executive

Job Summary

A premium hospitality group in Surat is looking for a customer-focused and detail-oriented Reservationist & Guest Relationship Executive to manage restaurant bookings and deliver an excellent guest experience.

Key Responsibilities

• Handle restaurant reservations through phone, email, and online platforms.
  

• Manage booking confirmations, cancellations, changes, and special requests.
  

• Plan table allocations and coordinate with restaurant teams.
  

• Maintain accurate reservation records and guest information.
  

• Handle guest enquiries and complaints professionally.
  

• Build positive guest relationships and ensure excellent customer service.
  

• Protect guest privacy and follow up on unresolved queries.
  

Required Skills

• Excellent English communication skills.
  

• Strong customer service and interpersonal skills.
  

• Good organisational skills and attention to detail.
  

• Basic computer knowledge and familiarity with online booking systems.
  

• A polite, professional, and guest-focused approach.
  

How to Apply

Interested candidates can share their updated resumes at [email protected].