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Reservations Executive

icon building Company : Accorhotel
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Reservations Executive

Job Description

 

KEY OPERATIONAL RESPONSIBILITIES

Financial

  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Operational

  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
  • Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
  • Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
  • Ensure calculative overbooking.

Team Management

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

General Duty

  • Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
  • Ability to accept responsibility
  • Self-confidence, motivation, drive and tenacity

Qualifications

  • Minimum 2 years of experience in same position
  • Guest focused personality is essential
  • Prior experience working with Opera or a related system experience is an asset
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus Point.
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