Retail Executive North

Key Responsibilities

Driving Sales, Profitability, and Gross Margin Growth 

·       Increasing sales and profit through successful leadership, organizational plans, customer service, and outstanding execution of all operational strategies.

·       Managing the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth.

·       Interacting with customers, observing requirements, and gathering feedback on customer’s shopping experience.

·       Training and development of associates on standards and product knowledge.

·       Responsible for the growth of underperformance departments/ trends through a well-documented improvement plan.

Customer Engagement

·       Ensuring customer engagement with a difference aimed at quality, ideas, acknowledgment, and inspiration, leading to an emotional and loyal brand/customer attachment.

·       Ensuring all associates greet, interact, engage, demonstrate, motivate and manage the customer flow, ensuring an outstanding in-store customer experience and establishing high expectations for excellent customer service.

·       Responsible for satisfactory customer service scores (Mystery Shoppers) and feedback.

·       Maintaining customer requirement data and communicating

Visual/Merchandise presentations

·       Assisting and providing ideas in crafting window displays related to the brand offering/theme with a clear and creative message.

·       Responsible for ensuring the store merchandising as per brand standards/ guidelines, targeting customer entry, and creating excitement about the exceptionality of the offering.

·       Consistently implementing visual presentation and merchandising standards inclusive of the product presentation, sampling, and lighting in keeping with the current trends, color, and creativity.

Inventory Management

·       Ensuring all store associates are well trained and compliant with basic inventory management and maintaining the inventory reports of the store. 

·       Constantly executing quality inventory with receiving, restocking, transfers, and managing inventory discrepancies. Review and act on stocks and negative SKU reporting.

·       Complying with prescribed in-store/ product cycle counts on a timely and accurate basis.

·       Maintain FIFO

Operations

·       Weekly updates and presentations mailed to head office about store performance, product feedback, customer feedback, and plans.

·       Ensuring 100% compliance with SOP

·       Responsible for Customer satisfaction.

·       Responsible for recruiting staff, ensuring consistent training, and retaining outstanding talent.

·       Responsible for associate assessment and recognition of talent.