Retail Head

This role is for one of the Weekday's clients

Salary range: Rs 2200000 - Rs 2400000 (ie INR 22-24 LPA)

Min Experience: 10 years

Location: Kolkata

JobType: full-time

We are seeking an experienced and strategic Retail Head to lead and scale retail operations across stores. This role is critical in delivering exceptional customer experiences, achieving sales performance, and maintaining operational excellence in a premium or luxury retail environment. The ideal candidate will bring deep expertise in retail strategy, visual merchandising, team leadership, and customer-centric execution.

Key Responsibilities

Retail Strategy & Expansion

• Develop and implement the retail growth strategy, including new store launches, site selection, and expansion into high-potential markets
• Partner with leadership on store rollout planning, investment analysis, and forecasting future performance

Sales Performance & Target Achievement

• Set, manage, and monitor sales targets at the store and regional level on a monthly, quarterly, and annual basis
• Track KPIs such as conversion rates, Average Transaction Value (ATV), Units Per Transaction (UPT), and customer satisfaction
• Identify performance gaps and drive corrective initiatives

Team Leadership & Training

• Lead and mentor a multi-tiered team including regional managers, store managers, and front-line staff
• Foster a high-performance, customer-first culture focused on service excellence and continuous learning
• Oversee training programs on product knowledge, upselling, and clienteling practices

Customer Experience & Service

• Ensure all retail environments consistently deliver a premium brand experience
• Monitor customer feedback and Net Promoter Score (NPS); personally manage high-value client experiences when necessary

Operational Excellence

• Oversee daily retail operations including staffing, inventory management, compliance, and adherence to SOPs
• Collaborate with logistics and merchandising to ensure stock availability and optimize product flow

Visual Merchandising & Store Presentation

• Ensure all stores maintain brand consistency through merchandising, layout, and seasonal display standards
• Work closely with the design/visual merchandising team to implement brand-aligned aesthetics

Retail Marketing & Events

• Partner with marketing to execute in-store promotions, product launches, and customer engagement events
• Support regional and local marketing efforts to drive foot traffic and brand recognition

Qualifications & Experience

• Bachelor’s degree in Business, Retail Management, or a related field; MBA preferred
• Minimum of 10 years in retail, with 4–5 years in a leadership role within jewellery, luxury, or fashion retail
• Proven success in expanding retail footprints and driving profitability
• Strong understanding of luxury retail operations, CRM, and omnichannel strategies

Key Competencies

• Leadership and team development
• Strategic thinking and execution
• Customer-centric mindset
• Financial and operational acumen
• Strong communication and interpersonal skills
• Data-driven decision making
• High aesthetic sensitivity aligned with premium brand standards