Retail Leader

What This Role Owns

1. Customer Experience & Store Excellence

● Elevate every customer touchpoint—service, checkout, fulfillment—within vintage

stores.

● Use VOC inputs (CSAT/NPS) to redesign processes and eliminate friction.

● Turn operational efficiency into higher same-store sales and customer delight.

2. Tech-First Operational Execution

● Own the operational tech stack for vintage stores (WFM, POS, Mobile Execution, SOP

engines).

● Drive centralization, real-time visibility, and digital controls for predictable execution.

● Enable automation that reduces manual effort and improves store productivity.

3. Same-Store Growth Driver

● Optimize labor, inventory, store workflows, and daily execution levers that impact

revenue.

● Implement digitized SOPs using Lean/Six Sigma principles tailored for vintage

environments.

● Improve consistency, speed, and quality across all vintage store operations.

4. Influence & Cross-Functional Leadership

● Work closely with CTO, CFO, Supply Chain, HR, and field leadership to align on

growth priorities.

● Influence decentralized teams through clarity, data, communication, and shared goals.

● Empower field teams with systems, training, and insights that enable strong execution.