Duties and
Responsibilities

·       Act as
the central point of contact between sales teams, retail stores, and head
office to ensure seamless communication and quick issue resolution.

·       Review
and approve store inventory requests, aligning stock levels with store demand
and operational efficiency.

·       Monitor
and manage customer reviews on Google, ensuring timely and professional
responses that uphold the brand’s image and values.

·       Serve as the
primary point of contact for any issues related to shipment delivery or pick -ups.
Resolve operational concerns related to logistics in a timely manner.

·       Oversee
monitoring of store cameras to ensure security and operational standards are
maintained. Promptly address any issues or concerns by coordinating with store
managers for timely resolution.

·       Track completion of daily checklists across
stores. Ensure timely submissions, identify gaps, and follow up with relevant
teams to maintain compliance.

Key Task:

• Monitor Camera Systems: Regularly check the camera systems
  across all stores to ensure they are functioning properly and resolve any
  security issues that arise.
  
• Approval of Inventory Requests: Review and approve inventory requests
  submitted by stores, ensuring proper stock levels are maintained without
  overstocking.
  
• Coordinate with Sales and Retail teams: Facilitate communication between the
  sales teams, retail staff, and head office, ensuring smooth operations and
  addressing any concerns in a timely manner.
  
• Address Operational Issues: Take ownership of issues related to
  shipments, deliveries, or other operational concerns, ensuring prompt
  resolution and smooth day -to -day operations.
  
• Respond to Customer Reviews: Manage Google reviews, ensuring that
  responses are timely, appropriate, and aligned with company policy to
  enhance customer satisfaction.
  
• Documentation and Reporting: Maintain accurate records of all
  inventory approvals, shipment issues, camera monitoring, and any
  operational problems, providing regular updates to senior management.
  
• Training and Support: Assist in training retail store staff
  on operational procedures, inventory management.
  
• Troubleshoot and
  Problem -Solve: Proactively address any technical or operational issues (e.g.,
  camera system glitches, inventory discrepancies) and escalate them as
  needed for resolution.
  

Requirements

Benefits