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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Retail Trade & Store Operations professional based in India.
This role offers an opportunity to apply deep expertise in retail operations and customer-facing environments within a cutting-edge AI benchmarking initiative focused on real-world Indian retail ecosystems. You will help design and evaluate realistic scenarios reflecting the day-to-day complexity of store operations, customer service, inventory control, and multi-branch retail management. The work spans supermarkets, pharmacies, department stores, and large-scale retail networks. You will ensure AI systems accurately understand how retail businesses operate, from frontline service to operational decision-making. Operating in a fast-paced, commercially driven environment, you will collaborate with global experts to improve AI understanding of retail workflows. Your contributions will directly shape how AI responds to real-world retail and customer service challenges.
Accountabilities:
- Design realistic retail trade and store operations scenarios in Nepali or English based on Indian retail environments, including customer service issues, inventory management, store supervision, pharmacy workflows, and multi-branch coordination.
- Adapt structured evaluation rubrics to assess operational decision-making, customer interaction quality, compliance adherence, and retail problem-solving tasks.
- Review AI-generated and human-generated outputs for factual accuracy, policy compliance, customer service effectiveness, and operational realism.
- Contribute to the development of “gold standard” solutions reflecting best practices across Indian retail, pharmacy, and store operations.
- Ensure scenarios reflect real-world retail workflows, customer experience standards, and operational procedures across diverse store formats.
Requirements:
- Native-level proficiency in Nepali with strong professional proficiency in English.
- Minimum 5+ years of experience in retail, store operations, pharmacy operations, commercial management, or retail loss prevention.
- Background in roles such as store management, retail supervision, pharmacy operations, customer experience management, fraud prevention, or multi-branch retail coordination.
- Strong understanding of retail workflows, inventory systems, customer service processes, and compliance standards in Indian retail environments.
- Ability to translate real-world retail experience into structured, analytical, scenario-based content.
- Strong problem-solving, communication, and attention to operational detail.
Benefits:
- Flexible independent contractor arrangement with full control over working schedule.
- Remote collaboration with no fixed hours or mandatory check-ins.
- Competitive compensation with reliable and timely payments.
- Opportunity to contribute to advanced AI systems applied to real-world retail and commercial environments.
- Exposure to diverse projects across retail, pharmacy, and multi-store operations.
- Collaboration with a global network of retail experts and AI specialists.
- Meaningful work improving how AI understands real-world store operations and customer interactions.
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