Retail Training Manager

Duties and responsibilities

• Design and execute orientation programs for retail store teams
• Conduct onboarding training sessions for new retail hires
• Act as a consultant to Retail Sales Team for challenges they have on the job
• Assign mentors and coaches to new sales team members
• Observe how salespeople and cashiers interact with clients to identify areas of improvement
• Determine training needs both for individuals and teams
• Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections)
• Advise salespeople how to upsell products and services
• Apply various sales training techniques (e.g. gamification, case studies and group activities)
• Maintain updated records of training curriculum and material
• Coordinate with stakeholders to ensure seamless training across all retail stores
• Conduct rewards and recognition programs to motivate the Retail store team

Desired Candidate Profile

• Work experience as a Retail Trainer, Sales Trainer or similar role
• Experience in retail/hospitality industry
• Availability to travel and visit our retail stores, as needed
• Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms
• Excellent presentation skills
• Ability to motivate employees to achieve sales quotas
• BSc degree in Education, Human Resources or relevant field
• Additional certification in training is a plus
• Excellent communication (English & Hindi) and negotiation skills
• Proficient in handling social media and other marketing channels
• Should be able to manage escalations and queries
• Excellent time management skills
• Should have good work ethics and calm attitude