T

Retention Caller

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Retention Caller

Job Purpose:

To build long -term relationships with individual donors
through regular communication, engagement, and retention strategies, ensuring
continued support for APD’s programs.

Key Responsibilities:

  • Donor
    Communication & Engagement

    • Conduct
      regular follow -up calls to existing donors.
    • Share
      impact stories, reports, and updates via WhatsApp, email, and calls.
    • Send
      thank -you notes, certificates, and festival greetings to donors.
  • Retention
    Campaigns

    • Implement
      donor retention and reactivation campaigns.
    • Promote
      monthly giving and donor upgradation programs.
    • Track
      donor lapses and engage with timely follow -ups.
  • Data Management
    • Maintain
      accurate donor information in CRM/Salesforce.
    • Record
      dispositions, call feedback, and communication history.
  • Reporting
    & Coordination

    • Generate
      weekly/monthly donor retention reports.
    • Coordinate
      with program and finance teams for donor queries, receipts, and reports.
  • Donor
    Servicing

    • Ensure
      timely issuance of 80G receipts and acknowledgments.
    • Handle
      donor inquiries and resolve issues with empathy and professionalism.


Requirements

Key Skills & Requirements:

  • Graduate
    with 1–3 years of experience in donor management, telecalling, or
    fundraising.
  • Excellent
    communication and interpersonal skills.
  • Ability
    to build rapport and trust with donors.
  • Proficiency
    in MS Office and CRM systems (Salesforce preferred).
  • Fluency
    in English, Kannada, and/or Hindi.

 



Original job Retention Caller posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Share Job
Share Job

Auto-Apply to Retention Caller Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Retention Caller Jobs in India

GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.