Retention Caller

Job Purpose:

To build long -term relationships with individual donors
through regular communication, engagement, and retention strategies, ensuring
continued support for APD’s programs.

Key Responsibilities:

• Donor
  Communication & Engagement
  
• Conduct
  regular follow -up calls to existing donors.
  
• Share
  impact stories, reports, and updates via WhatsApp, email, and calls.
  
• Send
  thank -you notes, certificates, and festival greetings to donors.
  
• Retention
  Campaigns
  
• Implement
  donor retention and reactivation campaigns.
  
• Promote
  monthly giving and donor upgradation programs.
  
• Track
  donor lapses and engage with timely follow -ups.
  
• Data Management
  
• Maintain
  accurate donor information in CRM/Salesforce.
  
• Record
  dispositions, call feedback, and communication history.
  
• Reporting
  & Coordination
  
• Generate
  weekly/monthly donor retention reports.
  
• Coordinate
  with program and finance teams for donor queries, receipts, and reports.
  
• Donor
  Servicing
  
• Ensure
  timely issuance of 80G receipts and acknowledgments.
  
• Handle
  donor inquiries and resolve issues with empathy and professionalism.
  

Requirements

Key Skills & Requirements:

• Graduate
  with 1–3 years of experience in donor management, telecalling, or
  fundraising.
  
• Excellent
  communication and interpersonal skills.
  
• Ability
  to build rapport and trust with donors.
  
• Proficiency
  in MS Office and CRM systems (Salesforce preferred).
  
• Fluency
  in English, Kannada, and/or Hindi.