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Retention Officer-HOUSING FINANCE-Sales

icon building Company : Kotak Mahindra Bank
icon briefcase Job Type : Full Time
icon geo-alt Bengaluru, India

Job Description - Retention Officer-HOUSING FINANCE-Sales

Description

Job Description:


  • Understand customer concerns and provide tailored solutions to retain them.

  • Engage with customers intending to close or transfer their home loans.

  • Maintain detailed records of customer interactions and retention efforts.

  • Monitor and report on retention metrics and customer feedback.



  • Ensure compliance with bank policies and regulatory guidelines.


     



Job Requirement:


  • Understand customer concerns and provide tailored solutions to retain them.

  • Engage with customers intending to close or transfer their home loans.

  • Maintain detailed records of customer interactions and retention efforts.

  • Monitor and report on retention metrics and customer feedback.

  • Ensure compliance with bank policies and regulatory guidelines.



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