Revenue Operations Manager

Key Responsibilities**

- **Funnel Management & Leakage Prevention**

  - Analyze the marketing and sales funnels to track and prevent attrition/leakage at every stage—from first contact to admission.

  - Work closely with marketing, inside sales, offline sales, and clinical teams to ensure seamless pipeline transitions and address any gaps.

  - Develop and implement strategies to optimize conversion rates and maximize patient engagement.

- **Customer Experience Enhancement**

  - Collaborate with all touchpoint teams (sales, clinical, patient support) to deliver an exceptional experience throughout the patient journey.

  - Monitor feedback, identify pain points, and create action plans for continuous improvement.

  - Champion the voice of the patient within the organization, conducting periodic reviews and sharing insights with leadership.

- **Admission Process & Insurance Empanelments**

  - Lead efforts to have all patient admission processes, documents, and data flows well defined, standardized, and monitored.

  - Ensure timely empanelment and coordination with insurance providers, TPA desks, and financial assistance teams so that patients face minimal friction or delay.

  - Address patient queries around financial assistance, insurance, and billing, providing accurate and empathetic support.

Data Analysis & Reporting**

  - Maintain clear dashboards and reports on key metrics: funnel conversion, customer NPS, process SLAs, and lost patient reasons.

  - Regularly share actionable insights with senior management and work with them to set and track improvement targets.

- **Collaboration & Training**

  - Proactively engage with all internal teams to align on process improvements, sales targets, and customer experience standards.

  - Support the training of frontline staff to uphold best practices in patient engagement and admissions.

### **Requirements**

- Bachelor’s or Master’s degree in Business Administration, Healthcare Management, or related field

- 8–10 years of experience in revenue operations, business operations, patient experience, or related roles in the healthcare/hospital sector

- Proven track record of improving sales funnel conversions and patient satisfaction

- Strong analytical skills; experience with CRM/sales analytics tools preferred

- Excellent communication, stakeholder management, and organizational abilities

- Knowledge of hospital admission processes and insurance empanelment is a big plus

- Empathetic approach with a passion for improving healthcare delivery

What We Offer**

- A mission-driven culture focused on transforming cancer care in India

- Opportunity to create real impact in patient lives

- Competitive salary and benefits

- Growth and learning opportunities