Reverse Logistic Tech I

Roles and Responsibilities:

● Support & cross-train into all L1 ITAM services as needed to maintain day to day

operations for forward and reverse logistics.

● Assist with inventory, asset management and e-recycling.

● Use ticketing systems with a focus on customer service, SOP adherence, and quality.

● Use ticketing systems to report individual work accomplishments and to track metrics.

● Utilize inventory data management software to maintain inventory accuracy and

workflow.

● Triage, handle and fulfil customer requests via a web portal and in person as needed.

● Receive and inspect return shipments. Verify accurate deliveries against hardware

return requests while looking for damages, shortages, wrong items and other concerns;

notify the appropriate person or vendor.

● Load and unload shipments; loading dock duties as assigned.

● Maintain inventory records; assess department or warehouse needs and order supplies

as appropriate; maintain stock records.

● Unbox, stock inventory on shelves, break down packing materials.

● Assist in inventory procedures including the actual total count of stock items and spot

check as needed.

● Perform cleanup duties to maintain the warehouse in a safe and orderly manner.

● Contribute to large scale global projects as needed.

● Hardware data destruction and collection for e-recycle.

● Hardware sanitization and quality checks to ensure hardware reliability and reuse.

● Coordination with Third party vendors for executing collection and recycling activities.

● Other duties as required. This list is not meant to be a comprehensive inventory of all

responsibilities assigned to this position.

Required Qualifications/Skills:

● High school diploma or general education degree (GED) and 2+ years’ related

experience and/or training; or equivalent combination of education and experience.

● High attention to detail and ability to follow other technicians’ direction to ensure quality.

● Effectively utilize ticket, inventory, and dispatch management systems.

● Determines methods and procedures on new assignments and may coordinate activities

of other personnel.

● Networks with key contacts outside one’s own area of expertise.

● Proven ability to adapt to changing priorities, conditions, and circumstances while

ensuring important deadlines are met.

● Strong organizational skills including effective record-keeping and maintenance

techniques.

● Basic knowledge of computer hardware with the ability to learn new software.

● Proficiency working with standard desktop PC tools and applications, such as MS Office,

MS Outlook, web browsers, etc.

● If applicable at site, ability to operate material handling equipment – pallet jacks and

forklifts (if certified) is a plus.

● Understands policies and objectives of the assigned program and corresponding

activities.

● Knowledge of health and safety regulations.

● Proficient English communication in terms of speaking,writing and reading.