Risk Onboarding Analyst

About Dodo Payments
Dodo Payments is the Monetisation Engine for AI-native products. We're a Merchant of Record + Billing & Monetization platform that helps SaaS, AI, and digital businesses accept payments globally, automate billing (subscriptions, usage-based, one-time), and stay fully compliant with taxes and regulations in 220+ countries.

We're building the growth engine that powers global digital commerce, and we’re looking for a sharp, driven Risk Onboarding Analyst to help take that mission forward.

This is an on-site role in Bengaluru, reporting directly to the Risk Lead.
You will have weekend shifts as well.

What You’ll Own

• Merchant onboarding risk quality


• Approval and rejection decisions for new merchants


• Identification of prohibited and restricted businesses


• Onboarding fraud and chargeback risk outcomes


• Onboarding SLAs and escalation timelines


• Audit-ready risk documentation

If bad merchants get onboarded, this role owns fixing it.

What You’ll Do

Merchant Business Model Review

• Analyze and understand merchant business models during onboarding


• Assess products, pricing, refund flows, and customer journeys


• Identify opaque, misleading, or high-risk operating structures

Policy and Regulatory Screening

• Identify prohibited and restricted businesses based on internal policies, regulatory guidelines, and card network rules


• Ensure onboarding decisions align with risk appetite and partner requirements

Risk-Based KYC and KYB

• Perform risk-based KYC and KYB reviews for merchants


• Validate business ownership, control, and operational legitimacy


• Identify inconsistencies or gaps requiring clarification or escalation

Chargeback and Dispute Risk Assessment

• Assess chargeback and dispute risk at onboarding


• Understand expected chargeback and dispute ratios by business model


• Identify business models historically prone to high disputes

Fraud Red Flag Identification

• Identify fraud indicators during onboarding, including shell or front businesses


• Detect mismatched business, ownership, or operational details


• Flag unclear or deceptive products, pricing, or refund policies

SLAs and Escalations

• Ensure onboarding reviews and escalations are completed within defined SLAs


• Escalate high-risk or ambiguous cases with clear risk context and recommendations

Documentation and Audit Readiness

• Maintain clear and structured risk assessment documentation


• Ensure onboarding decisions are defensible for audits, reviews, and partner inquiries

Cross-Functional Collaboration

• Work closely with Compliance, Risk, and Operations teams


• Align onboarding decisions with downstream monitoring and controls

What You Bring

• 0 to 1 years of experience in merchant onboarding, payments risk, or risk operations


• Strong ability to analyze digital merchant business models and customer flows


• Proven experience identifying prohibited, restricted, or high-risk merchants


• Solid understanding of chargebacks and disputes, including ratio thresholds and their impact on merchant risk


• Ability to distinguish fraud-driven disputes from non-fraud dispute patterns


• Demonstrated ability to identify fraud and financial crime risks at the onboarding stage


• Experience working with defined SLAs, turnaround times, and operational queues


• Strong analytical, communication, and documentation skills

Nice to Have

• MBA in Finance is a strong plus, MBA Graduates prefered


• Experience working at payment gateways, fintechs, PSPs, or acquirers


• Familiarity with card network rules and risk programs (Visa and Mastercard)


• Exposure to ongoing monitoring, post-onboarding reviews, or transaction monitoring

What This Role Is Not

• Not a pure KYC data-checking role


• Not a checklist-based approvals function with no judgment


• Not a post-facto monitoring role only without onboarding ownership

Why Join Dodo Payments

• Build the growth engine for one of the fastest-growing fintechs powering global AI-native businesses.


• Direct access to founders and strategic decision-making.


• Full ownership from day one - your impact is measurable and immediate.


• Exposure to international markets and AI startup ecosystems.


• On-site role in Bengaluru’s startup hub.

Perks & Benefits

• Competitive salary + performance-based commission.


• Opportunity to define Risk engine for a fast-growing fintech platform.


• High autonomy and fast decision cycles.


• Health insurance and team offsites.

Want to help build the financial rails for the next generation of AI businesses?Let’s talk.