RnM Manager

Job Description: RnM Manager

Location: Wardha/Pune

Role Summary

Lead R&M operations to ensure efficient facility management, cost control, process compliance, and high customer satisfaction.

Key Responsibilities & KPIs

• R&M Operations & Compliance




• Ensure adherence to R&M processes and performance metrics; maintain audit score ≥ 85%




• Ticket Resolution (TAT)




• Ensure timely closure of maintenance requests within SLA




• Inventory Management




• Maintain optimal inventory levels while minimizing wastage and costs




• Cost Control




• Manage R&M cost per bed within budget




• Customer Satisfaction




• Maintain CSAT ≥ 4 through prompt and effective issue resolution




• Stakeholder Management




• Coordinate with tenants, vendors, and internal teams for smooth operations




• Team Training & Retention




• Train team members, drive performance, and ensure high engagement/retention

Eligibility & Skills

• Bachelor’s in Facilities Management / Business or related field


• Experience in facilities/R&M operations preferred


• Strong knowledge of maintenance processes, inventory & cost control


• Good stakeholder management & communication skills


• Leadership and team handling capability


• Analytical and problem-solving mindset