RPA UiPath Production Support

Overview
We are seeking a detail-oriented and proactive RPA Production Support Engineer with
hands-on experience in UiPath to join our automation team. The role primarily involves
monitoring, maintaining, and troubleshooting live automation processes (70%), along with
working on minor enhancements and updates to existing bots (30%).

Responsibilities:

• Monitor and support RPA processes in the production environment to ensure stable
  and reliable execution.
• Troubleshoot and resolve issues related to bot failures, environment changes, and
  exceptions.
• Analyze incidents and work on root cause analysis to improve bot stability.
• Perform minor enhancements and modifications to existing workflows and processes.
• Work closely with RPA developers, business users, and infrastructure teams to
  ensure timely resolution of production issues.
• Manage incidents, service requests, and change requests using ITSM tools (like
  ServiceNow, Jira, etc.).
• Maintain production documentation and operational playbooks.
• Apply patches and perform version upgrades where necessary.
• Participate in deployment and release management activities.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field
• 2–3 years of experience in RPA support and development, primarily with UiPath.
• Strong knowledge of UiPath Orchestrator, Queues, Logs, and REFramework
• Experience in analysing and fixing exceptions, timeouts, and business rule validations.
• Basic understanding of .NET, VB.NET/C#, and LINQ for reading and editing existing
  scripts.
• Good understanding of version control systems (Git/TFS).
• Strong problem-solving, debugging, and analytical skills.