RSV - Help Desk Executive

Requirements

• Manage and respond to customer support requests.
  


• Coordinate with customers and internal technical teams.
  


• Understand customer requirements and provide appropriate assistance.
  


• Prepare professional and accurate quotations based on customer requirements.
  


• Maintain basic service records and follow-ups.
  


• Handle customer queries and support requests professionally through calls, emails, and other communication channels.
  


• Coordinate with the technical team to understand and resolve customer requirements.
  


• Prepare accurate and professional quotations based on customer requirements.
  


• Follow up with customers and the technical team to ensure timely updates and closure.
  


• Maintain basic records of customer requests and quotations.
  

• Good verbal and written communication skills
  


• Basic understanding of IT products/services and technical support
  


• Good coordination and follow-up skills
  


• Ability to prepare professional quotations
  


• Basic knowledge of MS Excel and Word
  


• Customer-friendly and professional approach
  

• Experience in Help Desk, IT Support, Technical Support, or a similar role will be an advantage.