SaaS Ops Onboarding and Support Specialist

Job Description:

“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi

If you are seeking to work hard and pursue excellence, then you might be right for our team! MyAdvice is looking for a SaaS Onboarding & Support Specialist to manage client onboardings from initiation through completion while delivering top-tier support for existing accounts. This role is essential in ensuring seamless implementation and continued success for our clients by serving as a knowledgeable resource for the Customer Success teams and a product expert.

Responsibilities:

• Execute and oversee end-to-end onboarding for new clients to ensure a smooth implementation process.
• Provide responsive and effective support to existing client accounts.
• Provide technical assistance to clients via email, phone, or support ticketing systems.
• Act as a subject matter expert on MyAdvice products and services.
• Collaborate with internal teams to improve onboarding workflows and reduce Time To Value.
• Continuously identify and implement process improvements to boost efficiency and client satisfaction.
• Stay updated on local SEO best practices and trends to improve support capabilities.

Requirements/Qualifications: 

• Proven experience in SaaS onboarding, implementation, or client support.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication and collaboration abilities.
• Experience with CRM and support tools preferred.
• Excellent verbal and written communication skills.
• Strong troubleshooting and debugging skills.
• A collaborative attitude and ability to explain technical concepts to non-technical users.
• Basic understanding of SEO best practices.
• Basic Google Business Profile experience. 
• Bachelor’s degree preferred in Marketing, Business, Communications, or related field (or equivalent experience).

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply.

MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.