SailPoint IIQ Operations

• Investigate and resolve complex issues (e.g., provisioning failures, workflow errors, integration problems).
• Configure and maintain identity lifecycle workflows, rules, and policies within IIQ.
• Support integration of IIQ with new applications, directories, or systems (using connectors/APIs).
• Participate in patching, upgrades, and performance tuning activities.
• Ensure adherence to security policies, support audit requests, and implement remediation actions.
• Mentor L1 analysts, create advanced documentation, and deliver training sessions.
• Analyze recurring incidents, perform root cause analysis, and recommend permanent fixes.

• Technical Skills: 
  • Deep understanding of SailPoint IIQ architecture, workflows, and connectors.
  • Proficiency in troubleshooting Java-based applications and interpreting logs.
  • Experience with directory services (AD, LDAP), databases (SQL), and scripting (BeanShell, PowerShell).
  • Familiarity with REST/SOAP APIs and integration patterns.
• Soft Skills: 
  • Analytical thinking and problem-solving.
  • Ability to communicate complex technical issues to non-technical stakeholders.
• Education & Experience: 
  • Bachelor’s degree in IT, Computer Science, or related field.
  • 3-5+ years of experience in IAM operations, with at least 1–2 years on SailPoint IIQ.
• Certifications (Preferred): 
  • SailPoint Certified IdentityIQ Engineer or Architect.

Who We are...

SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.