Sales & CRM Coordinator

Securitas Group

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.

With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.

About the Role:

At Securitas, we're committed to innovation and excellence. We're looking for a structured and stable Sales & CRM Support to join our Commercial Business Center as a sales support to our European Sales Team and our Global Proposal team.

Global Clients Europe (GCE) is responsible for the sales of protective services to new international clients, including Solutions sales for Cross border clients. You will work closely with our four Sales Directors and provide structured sales, CRM, and administrative support, enabling them to focus on client engagement, revenue growth, and pipeline management.

Our Commercial Business Center is at the forefront of creating compelling proposals that drive our business forward. You will work closely with our Commercial Business Center team and provide support to our Onboarding, Mentoring, and Training Program as well as support to our Bid Managers enabling them to focus on submitting high-quality proposals.

Key Responsibilities:

CRM Management & Data Quality:

• Maintain and update CRM records (e.g. Dynamics)

• Ensure accurate and timely entry of:

  • Opportunities

  • Accounts and contacts

  • Activities (meetings, calls, follow-ups)

• Support sales directors with:

  • Opportunity creation and pipeline updates

  • Forecast stage updates and close-date adjustments

• Ensure data quality according to the CRM Sales Process

• Monitor CRM data quality and completeness

• Identify and correct data inconsistencies, duplicates, and outdated records

• Ensure CRM compliance with internal sales processes

• Ensure correct client hierarchies and ownership in CRM

• Create standard and ad-hoc CRM reports and dashboards for Sales and Bid Management

CRM Key User:

• Prepare and perform training for new users.

• Provide first line support to Commercial Europe end-users.

• Manage the end-user access rights.

• Train Commercial Europe Leadership and Sales Directors on how to read dashboards and reports.

• Act as first-line CRM support for Commercial Europe users (process questions, basic troubleshooting).

• Identify new needs and best practices.

• SPOC for the European CRM Central Team.

Process Improvement & Best Practices:

• Support continuous improvement of sales processes and workflows.

• Document sales procedures, CRM guidelines, and best practices based on global CRM processes.

• Support onboarding of new sales directors on CRM tools and sales processes.

• Assist with rollouts of new CRM features, reports, or global sales initiatives.

Sales Administration & Operational Support:

• Coordinate and manage administrative tasks for European Sales Directors.

• Manage CRM approval workflows.

• Track contract milestones and renewal dates in CRM.

• Coordinate internal stakeholders (legal, finance, supply chain, marketing).

Bid Management Support:

• Prepare weekly and monthly win/loss analysis through CRM.

• Responsible for managing Business Overview Requests.

• Compile and distribute regular RFP reports to the bid team based on CRM data.

• Manage and update the CBC task intake tool.

• Keep Global Contact sheet updated.

• Keep Global Capability sheet updated.

Onboarding Support:

• Prepare onboarding plans for new joiners in the Commercial Business Center.

• Optimise the process automation of the onboarding program.

• Maintain and update the Onboarding SharePoint site.

Required Qualifications:

Education:

• Bachelor’s degree in business administration, International Business, or Sales or Commercial Management.

• Experience in Economics & Finance is a plus.

• A formal degree is preferred, but solid experience in sales support and CRM operations may substitute.
  

Experience:

• 4+ years of work experience in a Sales Admin. & CRM support function, with a strong focus on Data & Analytics optimisation and process automation.

• Proven experience working in a commercial business environment.

• Proven experience working in a CRM system like CEP.
  

Technical Skills:

• Understands or has strong interest in Technology.

• Hands-on experience with CRM systems, preferably Microsoft Dynamics.

• Strong understanding of Opportunity management, Pipeline stages and forecasting logic, Data hygiene and governance in a CRM system.

• Understanding of sales cycles and B2B selling processes.

• Attention to detail when validating CRM data.

• Comfortable supporting CRM users and enforcing processes.
  

Soft Skills:

• Excellent analytical and problem-solving skills.

• Strong communication skills to collaborate with cross-functional teams.

• Detail-oriented, with the ability to manage multiple projects simultaneously in a fast-paced environment.

• Ability to handle multiple Sales Directors simultaneously.

• Structured working style with strong follow-through.

• Comfortable working to deadlines in monthly and quarterly sales cycles.

• Strong documentation skills (processes, guidelines, sales materials).

• Proactive, service-oriented mindset.

• Strong sense of ownership and accountability.

• Discrete and trustworthy with sensitive commercial data.

• Must have excellent English written and verbal communication skills.

Preferred Qualifications:

• Experienced in using Power BI and Power Automate.

• Experience using AI to drive data-driven decisions and optimize workflows for commercial business teams.

Location:

Role is based in Securitas AMEA office in India, Gurugram.

Why Join Securitas?

• Be part of a dynamic team that values creativity and innovation.

• Continuous learning and professional development opportunities.

• A collaborative work environment where your commercial support expertise directly impacts global business outcomes.

• Competitive salary and benefits package, with options for flexible and remote working arrangements.

About Securitas Commercial Business Center:

As part of a global team responsible for driving business growth through pipeline management and winning proposals, we are committed to leveraging the latest technology to streamline operations and deliver high-quality, data-driven proposals. We empower our employees to explore innovative solutions, ensuring our sales processes stay at the forefront.

What we offer

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

If this sounds like the right next step in your professional career, don't hesitate and apply!