Sales and Support Executive

At Samta Research Alliance Private Limited, we are dedicated to delivering exceptional outcomes in academic research writing services. Our team is driven by a passion for innovation, providing top-notch support to scholars worldwide to help them achieve their academic goals. As a Sales and Support Executive, you will play an integral role in both our customer-facing operations and supporting the sales team in driving our growth.

Key Responsibilities:

1. Customer Interaction: Respond to inquiries via phone, email, and chat in a timely and professional manner, ensuring customer satisfaction.
2. Product/Service Information: Provide accurate information about our academic writing services, including topic selection, research papers, dissertations, and other research-related offerings.
3. Issue Resolution: Handle customer complaints and resolve issues promptly. Escalate complex cases to the appropriate department.
4. Sales Assistance: Identify sales opportunities and effectively upsell or cross-sell relevant services to customers, helping achieve team sales targets.
5. Collaboration: Work closely with the sales team to achieve collective goals and ensure smooth communication between departments.
6. Follow-ups: Ensure customer satisfaction by following up on orders, addressing concerns, and gathering feedback.
7. Communication: Maintain excellent communication with clients to keep them informed about project progress, deadlines, and any changes.
8. Record Keeping : Maintaining customer records, updating databases, and generating reports as needed.

Qualifications and Skills:
1. Minimum Bachelor's degree in Marketing, Communications, or a related field (preferred).
2. Proven experience in customer service or sales support is an advantage, if any
3. Excellent communication skills in English (both written and verbal).
4. Strong problem-solving abilities and attention to detail when handling client inquiries and issues.
5. Ability to work both independently and collaboratively in a team.
6. Competency in using MS Office applications (Excel, Word, etc.)
7. A customer-focused approach with a sales-driven mindset.
8. Ability to prioritize tasks, manage time effectively, and meet deadlines.

This job description is intended to outline the general responsibilities and requirements of the Sales and Support Executive role. Specific duties and qualifications may vary depending on the company's specific needs