Sales Manager_Personal Loan_0412_7429_1043730

The Personal Loan Sales Manager is responsible for sourcing, acquiring, and managing personal loan business through branch referrals, customer walk-ins, and local market activities. The role focuses on achieving sales targets, delivering excellent customer service, and ensuring compliance with Kotak Mahindra Bank's policies and processes.

Key Responsibilities

• Drive personal loan sales through the assigned branch network.


• Generate leads from existing bank customers, branch references, and external sources.


• Achieve monthly and annual personal loan disbursement targets.


• Build and maintain strong relationships with branch staff to increase customer referrals.


• Conduct customer meetings and explain personal loan products, features, and benefits.


• Ensure proper collection and verification of customer documents as per bank guidelines.


• Coordinate with credit, operations, and underwriting teams for smooth loan processing.


• Maintain high productivity and conversion ratios.


• Cross-sell relevant banking products wherever applicable.


• Monitor competition and provide market intelligence to management.


• Ensure adherence to regulatory and internal compliance requirements.


• Maintain customer satisfaction and promptly resolve customer queries.