Sales Support Professional

About the job (Job Responsibilities) Sales Support Tasks: Onboard customers to MyNouryon facilitating electronic orders, self-service document retrievalCoordinate with the customer to finalize contract terms and obtain customer signatures (after Account Managers agree commercial terms) and archive in correct systemsRun First Order Checks and reach out to customer to go through questionnaireAuthorized requestor for pricing, SAP contract and master data requestsCoordinate price changes with Account Manager & submit price changes toSales AdminCalculate formula pricing (yearly, quarterly, monthly) & communicate price changes with customerMonitor sales agreement fulfilment and escalate to Account Managers of customers with orders below or over their forecast/contractMonitor inbound customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the responseContact customer directly when first dunning attempt by Credit Control is unsuccessfulNotify and follow up with Account Managers on disputed Invoices, notify Customer Service on outcomeSettle rebates based on the rebate agreement provided by the sales teamMonitor and coordinate complaint investigations and support Account Managers in reviewing and closing complaints and providing a response to the customerHandle back office contract administration including archiving of documents related to the sales processAct as business line focal point across functions on customer related issues regarding the post-order processAct as a liaison between Master Data Management, Business Intelligence, Sales, Contract Officer and Customer Service HubPro-actively monitor order pattern behaviour(Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process.Investigate price disputes & coordinate price corrections, communicate corrections with Sales AdminsTrigger customers to return fleet equipment when needed & coordinate fleet returnequipment moves (BL specific)Support complaints and sampling process Key Talent indicators Customer FocussedService DrivenSelf confidentPrioritization skills and follow upPro-activeSelf-startingAccuracyKey Functional Competencies Strong communicatorDeliver outstanding resultsFollowing through on commitmentsRelationship builderAble to multitask and prioritizeGood problem solver We believe you bring (Education & Experience) Graduate with 5 years experience in a similar role in the Chemical IndustryFamiliarity with CRM systems and SAP requiredExperience in supporting remote teamsInside Sales experience desirablePlease apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.Com/careers/how-we-hire/ We look forward to receiving your application! We kindly ask our internal candidates to apply with your Nouryon email via Success Factors. We’re looking for tomorrow’s Changemakers, today. If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. Visit our website and follow us on LinkedIn. #WeAreNouryon #Changemakers