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Sales Support Repersentative

icon building Company : Lytegen
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Sales Support Repersentative

Join the Clean Energy Revolution with Lytegen!

Lytegen is a leading provider of renewable energy solutions, dedicated to creating a sustainable future. We are currently looking for a passionate Sales Support Representative to join our dynamic team and play a vital role in supporting our sales efforts.

Key Responsibilities:

    • Handle inbound and outbound calls from U.S. customers regarding installations, service, and general inquiries.
    • Provide clear, friendly, and professional communication on every interaction.
    • Manage customer retention by addressing issues quickly and preventing cancellations.
    • Follow-up proactively with customers to ensure satisfaction and build long-term trust.
    • Escalate technical or complex cases to relevant departments with complete details.
    • Update customer records accurately in CRM (Insightly / Ascent / HubSpot).
    • Maintain performance metrics for response time, resolution quality, and call handling.
    • Participate in ongoing product, service, and communication training.
    • Deliver a “white-glove” experience on every call — professional tone, patience, and solution-orientation.
    • 2–5 years of experience in U.S.-facing customer service or call-center roles (solar, telecom, or tech preferred).
    • Excellent English communication skills — near-native fluency required.
    • Strong soft skills: empathy, listening, confidence, patience, and positivity.
    • Great voice quality and clarity — must sound professional on calls.
    • Comfortable handling retention and escalation conversations.
    • Proficient with CRMs, ticketing tools, and Google Workspace.
    • Organized, disciplined, and thrives under structure and accountability.
    • Team player who is not afraid to speak up and take initiative.
  • Full training provided
  • Opportunities for internal growth
  • Excellent work environment
  • Great Learning
Original job Sales Support Repersentative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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