Sales Trainer

You’ll be our: Retail Sales Coach

You’ll be based at: Chennai, TN - Zonal Location

You’ll be aligned with: Lead - Training & Knowledge Management

You’ll be joining our: Ownership Management 

What you’ll do at Ather

• Executing OJT plan for new joiners in the Ather Experience Centers in assigned territory.

• Acting as a consultant to sales people and providing helpful advice on coping with job-related challenges.

• Collecting and sharing feedback on the OJT plan with leaders and other CX trainers.

• Ensuring the application of skills learnt during NHT and providing hands-on training to our Customer Facing Teamat our Retail Partner Location.

• Adhering to the Process & SOP.

• Leading by example on Pitch, Objection handling & Conversion at the Retail Partner locations.

• Initiating the daily huddle model. 

• Ensuring Ideal customer experience by each team member.

• Adhering to the  OJT schedule and reporting the feedback with a CAPA.

• Recognizing Top Performers and sharing best practices.

• Identifying training gaps and bridge through enhanced content for future batches.

Here’s what we’re looking for

• 2 years of experience in handling customers at Retail Outlets and at least 1 year of experience in classroom training delivery.

• Excellent communication skills in English and one local language/ Hindi.

• Should love to interact with people. Should be able to identify gaps,  guide and coach people based on his/her observations and SOPs.

• Thorough knowledge about sales and customer service operations at Dealerships.

• Understanding and the ability to groom customer facing teams of dealerships to enhance customer experience.

• Excellent presentation, and facilitation skills. 

• Knowledge of tools such as Google Suites, CRM, DMS and Salesforce.

• This will be a traveling job including up to 20 days travel in a month.

What you bring to Ather

• Must be a self-starter, well-organized, and able to manage multiple priorities with competing deadlines.

• Highly organized, detail-oriented, patient & action-oriented.

• Strong skills in relationship building and interacting with people.

• An ability to pursue goals, take action, and multitask changing priorities.

• Any Graduation.