Salesforce Business Manager

•Experience working in a multi-system environment

•Collaborates with business stakeholders and scrum team to define, coordinate and execute user acceptance testing

•Evaluates native functionality from third party/cloud solutions and identifies opportunities to meet business needs

•Ensures the product owner has a robust product backlog for refinement

•Develops trust relationships with business stakeholders

•Solves complex business problems through aligning Salesforce platform capabilities to make recommendations

•Uses analytical tools during interviews and analysis of business needs (5 Whys, Cause and Effect Diagrams, etc.)

•Reviews stories and acceptance criteria with the scrum team (Product Owner, Scrum Master, Dev Team) to gain a common understanding and agree on testability

•Documents functional and non-functional specifications

•Identifies data sources and analyses data relevant to processes impacted by the solutions being created

•Assists the scrum team with functional testing as needed

•Collaborates with other Business Analysts to align identified user stories within the organizational roadmap

•Ability to complete complex business process maps and presentations

•Collaborates with the scrum team on the definition of done to ensure the successful development of user stories