Salesforce Financial Services Cloud Lead

What We Offer:
Growth opportunities for career advancement, including mentorship programs and training initiatives.
Competitive compensation package with performance-based incentives.
Comprehensive benefits package, including health insurance, retirement plans, and wellness programs.
Access to cutting-edge technology and resources to support professional development and innovation.
A diverse and inclusive work culture that values collaboration, creativity, and individual contributions.
Opportunities for global exposure and networking within a dynamic and rapidly growing organization.
Employee recognition programs to celebrate achievements and contributions.
Work-life balance initiatives, including flexible work arrangements and paid time off for personal and family needs.
About Us:
Concentrix is the leading provider of CX solutions. We assist well-known brands—those you interact with daily—in enhancing their business with technology and solutions to better connect with their customers. Our services range from virtually designing and "trying on" new shoes to updating online music subscriptions or even browsing social content.
Banking Vertical:
Our Banking Vertical is dedicated to creating banking products. As a product-based vertical, we develop solutions tailored for banks, retaining full ownership of the Intellectual Property (IP). Our projects are long-term in nature, predominantly utilizing Java as the primary tech stack, with various deployment models including microservices.
Product Offerings:
TradeFree™: Deployed in the top 5 banks in India, TradeFree™ focuses on Corporate and Wholesale banking. It digitizes and transforms transaction requests from clients, boasting a sophisticated workflow system and integrations with OCR, core banking, foreign exchange, and Anti-money laundering systems.
TradeFlow: A cutting-edge tech stack workflow system designed to revolutionize branch and back-office operations of banks. Built on a microservice-based cloud (docker) architecture, it offers custom workflows, document indexing, dashboards, and more, aimed at long-term transformational impact.
Job Description:
Salesforce Financial Services Cloud Lead
As the Salesforce Financial Services Cloud (FSC) Lead, you will implement client projects, you will bridge and align business requirements and technical solutions. Your experience covers a strong knowledge of Salesforce, and business acumen, processes, agile methodology, data management and effectively running a project team to meet client goals.
Responsibilities:
· Develop and maintain applications using the Financial Services Cloud (FSC).
· Experience of working on LOS (Loan Origination System) which comprise of loan processing, KYC verifications, automations, approvals and reporting.
· Ability to drive a 4–5-member team giving technical guidance, design review, code review and involved in end-to-end delivery.
· Design code and test features within the Salesforce platform amongst other software features to support Client for Business projects.
· Meet and exceed delivery timelines and development goals that align with sprints and release deployments.
· Test the stability and functionality of all features that impact on the Salesforce platform.
· Troubleshoot root cause and fix bugs/defects associated with the FSC application.
· Coordinate with project managers and solutions architects to determine priorities for development work.
· Participate in daily Agile Sprint stand-ups weekly Sprint grooming sessions and coordinate deliverables with Release Management
Education / Knowledge:
· Bachelor of Science degree from a four-year college, university or equivalent.
Experience / Skill:
· 7+ years of Salesforce project implementation experience and 1+ years of Financial Services Cloud experience.
· Prior experience in Sales Cloud and Service Cloud.
· Salesforce Financial Services Cloud AP certification and Salesforce Platform Developer I is good to have.
· Salesforce Omni Studio Developer is nice to have.
COMPETENCIES
Adaptability – Is able and willing to adapt to changing priorities and responsibilities. Able to adjust personal style to changing environment. Maintains focus and intensity and remains calm, optimistic and persistent, even under adversity.
Communication (Verbal and/or Written) - Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.
Culture Alignment - Understands the Concentrix culture and actively promotes it through every action taken, and every decision made. Supports a culture that fosters high standards of professionalism and ethics, behaves in a fair, ethical, and respectful manner.
Organization and Planning - Anticipates needs, determines priorities and establishes the appropriate courses of action, set goals. Monitors performance towards goals and makes adjustments, as necessary, to facilitate goal attainment. Able to organize/schedule people or tasks, develops actions plans while being sensitive to time constraints and resources availability.
Job Knowledge - Knows, understands and appropriately applies the technical /soft skills, methods and processes required for the position. Is able to learn, retain and apply information to the job. Keeps current with new and/or updated program information, trends and developments in field.
Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Problem Solving - Systematically breaks apart complex problems and identifies the underlying causes. Identifies trends and sees causes and consequences. Generates a variety of alternative techniques or methods to resolve issues and/or solve problems.
Quality Orientation - The ability to complete work accurately and thoroughly, paying attention to the details of job responsibilities. Produces a minimum number of errors while completing work. Able to recognize errors in work in progress and make necessary real time corrections. Accurately checks processes and tasks and monitors the results of delegated tasks, assignments and projects.
Teamwork - The ability to work effectively with others to generate a positive, productive and informed work environment. Is united in the collective purpose.
We are thrilled about the possibility of you joining our team and look forward to potentially working together.